ERP & back office · IT & infrastructure · AI integration
Systems rarely fail because of the software. They fail because nobody walked the process with the people running it before deciding what to build.
We come out of the back offices of operating businesses — manufacturing, food and beverage, retail, and IT as a managed service provider. Accounting, purchasing, operations, and sales. We know what a bad month-end feels like from the inside, not from a requirements document. That's what we bring to the technical work.
We work with mid-market manufacturers, distributors, producers and retailers, and with the solution providers who serve them.
Start a conversationWhere this work has been done
The products change. The month-end close, the receiving dock, the billing queue and the cash forecast look remarkably alike — and so do the places they break.
What changes
Where we help
Most of what we’re called in for isn’t a software problem. It’s cash that isn’t arriving, a warehouse that’s working around its own system, or a development bill that keeps growing. These are the areas we’re asked about most, each with the write-ups that show how we approached it.
Orders that ship but never invoice, payment holds, freight you quoted but never billed.
Bills that don’t match receipts, payments vendors can’t apply, wires re-keyed by hand.
Double picks, stuck batches, shipped orders that slide backward, channels that oversell.
Receiving keyed line by line, paperwork that never reaches the record, builds you didn’t need.
New partners onboarded, 850s that import cleanly, and 856s that match the cartons so deductions stop.
A forecast the bank believes, prices that keep up with costs, orders that book below margin.
Finding the real cause first, retiring what you don’t need, and not paying for a project to learn your business.
We sit with the people doing the work and find the actual break. Usually it isn't where the org chart says it is.
Not a findings deck and an implementation quote. Working code in your system, scoped small enough to prove itself.
NetSuite and SuiteScript are home ground, but the real work is making systems that weren't designed for each other talk. Any open API is fair game.
Who you’ll work with
Every engagement is run by a small team of senior people with twenty years inside operating businesses — closing the books, running purchasing and operations, keeping the network and phones up — who also write the code. The people on your first call are the people who walk the process with your team, build what comes out of it, and support it afterward.
We keep it small on purpose. There’s no salesperson handing you to an analyst handing you to a developer, so nothing gets lost in the retelling — and you always know who to call.
Economics
Not because the rate is cheap. Because there are fewer people between the problem and the fix, and every one you remove takes a markup and a round of rework with it.
The rate matters too, and ours sits below the large partner firms — there’s no bench to carry and no layer of management to fund. But the rate is the smaller half of the saving.
Practice one
A few examples from several hundred scripts, integrations, and automations we've put into daily use across manufacturing, food and beverage, and retail back offices.
Client detail stays confidential. Happy to walk through the approach behind any of these on a call.
Same pattern every time: walk the process, find where it actually breaks, build the smallest thing that fixes it.
Billing · Revenue timing
Accounts payable · Controls
Treasury · Integration
Practice two
Twenty years running the whole stack for manufacturers, producers and retailers, including as a managed service provider — network, servers, identity, phones, and endpoints. The ERP work above only holds up if what sits underneath it is sound, and most of the time nobody is looking after both.
Most of our clients don't want two vendors pointing at each other. One group that understands the ERP and the network behind it removes that argument entirely.
Practice three
Narrow and practical. AI is very good at reading unstructured documents and turning them into structured records, which is most of what a back office does by hand. We build for that, not for chatbots.
We'll also tell you when AI is the wrong tool. Plenty of problems that get pitched as AI projects are a rules change and an afternoon of scripting.
Tips & Use Cases
What the logs showed, the theory that turned out to be wrong, and what actually fixed it.
Business AI tools resend the same instructions, and often the same document, on every call — at full price. Prompt caching reuses the repeated part for a fraction of the cost. On a PO booking workflow it cut PDF input cost by 58–70%.
Caching can be on and still save nothing. Parallel calls can’t share a cache none has written, a marker on changing content writes every time, small prompts are silently skipped, and the duration has to fit how often you call.
Post on the bank date, don’t trust the “check” label, hold checks until they clear, never post the same cash twice, and give every deduction a reason. Five rules for automated cash application, and where each came from.
Remittances arrive as emails, PDFs, portal exports and retailer files; the cash arrives separately at the bank. One console reads them all, matches each to invoices and the real deposit, handles deductions, and posts with the remittance attached.
Days into the job, a new AP employee got a text impersonating the owner. Was her number leaked from company systems? How we checked identity, sign-ins and mail rules without guessing, and what finance onboarding should cover.
A PO for 25 dozen was received as 300 dozen; the bill was right and the PO showed fully billed. The variance was sitting in received-not-invoiced, caused by a screen that read in eaches and wrote in dozens.
Get in touch
Tell us what's broken. If we're not the right fit, we'll say so and point you somewhere better.
hello@nesystemsgroup.com